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Home/Patient Resources

Before you come in

Patient
Resources.

What to bring, what happens, and what to expect.

Most of the stress around a hospital visit comes from not knowing how it will go. This page sets out what to carry, how a visit is structured, what happens before and after surgery, and how insurance is handled — so none of it is a surprise.

Mon–Sat8:00 AM – 6:30 PM
CashlessInsurance & TPA
In housePharmacy · optical · lab

Nobody plans their day around an eye hospital.

You fit it in between other things, and then the drops take longer than you expected, or you realise the old prescription is at home in a drawer. A little preparation removes most of that.

Five minutes of reading here can save you a second trip.
Before you leave home

What to bring
with you.

None of this is compulsory. But each one saves time, and some of it changes what the doctor can tell you on the day.

Any glasses you use

Including old pairs. The previous prescription tells us how the eye has changed.

Previous eye records

Earlier prescriptions, OCT or field reports, discharge summaries, surgery notes.

Your medicine list

All of them — not only eye drops. Blood pressure, diabetes and heart medicines matter.

Health reports

Recent sugar readings or HbA1c if you have diabetes.

Insurance details

Policy card, TPA card and a photo ID if you expect to claim.

Someone to accompany you

If your eyes are dilated you will not be able to drive or ride home.

On the day

How a visit
works.

The order can vary depending on what you have come for, but this is the usual path through the hospital.

STEP 01

Registration

At the front desk. First visit takes a few minutes longer while a file is opened.

STEP 02

Vision & basic tests

An optometrist checks your vision, your number and the pressure inside the eye.

STEP 03

Dilating drops

Often needed to see the retina properly. These take about 30–45 minutes to work and blur near vision for a few hours.

STEP 04

Doctor consultation

The examination itself, and the explanation of what was found.

STEP 05

Any further tests

OCT, field testing or imaging, if the doctor needs a closer look.

STEP 06

Pharmacy & optical

Both are inside the building, so drops and glasses can be sorted before you leave.

If your eyes are going to be dilated, bring sunglasses and someone who can take you home. The one thing people most often wish they had known
If surgery is planned

Before and after
a procedure.

Before

Getting ready

Most eye surgery here is day care — you come in and go home the same day. The team will give you instructions specific to your procedure; these are the common ones.

  • Tell the doctor about every medicine you take, especially blood thinners
  • Keep diabetes and blood pressure under control beforehand
  • Start any prescribed drops exactly as instructed
  • Follow the fasting instructions you are given, if any
  • Arrange someone to bring you and take you home
  • Leave jewellery, eye make-up and contact lenses at home
After

Recovering well

Recovery is usually uneventful, and most of it is simply doing the small things consistently for a few weeks.

  • Use the drops on schedule — this matters more than anything else
  • Do not rub, press or splash water into the eye
  • Wear the shield at night for as long as you are told to
  • Avoid dust, swimming and heavy lifting during the healing period
  • Keep every follow-up appointment, even if vision feels fine
  • Call immediately for sudden pain, redness or a drop in vision

These are general notes, not your instructions.

Every eye and every procedure is different. Always follow the written advice your surgeon gives you, and ask if anything on it is unclear.

Paperwork

Insurance, TPA
and billing.

Ishwar Eye Centre is NABH accredited and works with insurance companies and TPAs for cashless and reimbursement claims.

01Bring your policy card, TPA card and photo ID
02Tell the front desk before admission, not after
03Approval timelines are set by your insurer
04Ask for a written estimate before you decide

What a policy covers varies a great deal — waiting periods, room limits and sub-limits on cataract surgery are all common. The front desk can tell you how your particular plan applies here, and will give you an estimate in writing before anything is scheduled.

Questions

The things people
usually ask.

Do I need an appointment?

Walk-ins are seen, but an appointment means less waiting and makes sure the right doctor is available for what you need. Call 92543 08885 or send a WhatsApp message to book.

How long will the visit take?

A straightforward consultation is usually under an hour. If your eyes need to be dilated, plan for two to three hours in total — most of that is waiting for the drops to work.

Will my eyes be dilated? Can I drive afterwards?

Dilation is needed for any proper retina examination. Afterwards your near vision will be blurred and bright light will be uncomfortable for a few hours, so please do not plan to drive or ride yourself home.

Is cashless treatment available?

The hospital is NABH accredited and works with insurance companies and TPAs. Bring your policy and TPA card and the front desk will tell you what your plan covers. Approval timelines are set by the insurer, not by the hospital.

Can I get a second opinion here?

Yes, and you are welcome to bring your existing reports. Being told the same thing twice is reassuring; being told something different is worth knowing before you decide.

Do you treat children?

Yes. The JRG Paediatric Wing is a dedicated children’s section led by Dr. Reena Gupta, Medical Director and Paediatric Ophthalmologist, covering squint, lazy eye, childhood myopia and paediatric cataract.

What should I do in an eye emergency?

Call 92543 08885 straight away. For a chemical splash, wash the eye with clean water continuously on your way to the hospital — do not wait, and do not rub the eye.

Still unsure about something?

Ask. The front desk answers these questions every day and would far rather explain it on the phone than have you worry about it, or make a trip you did not need to make.

HospitalIshwar Eye Centre
Address#926, Vijay Park, Jhang Colony,
Rohtak, Haryana 124001
TimingsMon–Sat, 8:00 AM – 6:30 PM
BranchCharkhi Dadri · 98122 98299